Privacy Policy

Effective Date: July 16, 2026  |  Last Updated: July 16, 2026

1. Introduction and Overview

Wings Over is committed to protecting the privacy and personal information of every individual who interacts with our business. As a food service establishment operating in the United States, we recognize the significant trust you place in us when you share your personal data, whether to place an order, create an account, sign up for promotional communications, or simply browse our website.

This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other relevant data protection regulations. We are dedicated to full compliance with these legal frameworks to ensure your data is handled responsibly and transparently.

By accessing or using our website at wingsovercafe.click, placing an order, or engaging with our services in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This policy applies to all information collected through our website, mobile-optimized pages, email communications, online ordering platforms, and any other digital or physical interactions you may have with Wings Over.

2. Business Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us using the following information:

3. Information We Collect

We collect various categories of personal information to provide you with the best possible food ordering and dining experience. The types of data we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, make a reservation, or contact us, we may collect the following personally identifiable information:

• Full Name: Your first and last name as provided during account registration or order placement.
• Email Address: Used for order confirmations, account communications, and optional marketing messages.
• Phone Number: Used for order updates, delivery coordination, and customer service purposes.
• Delivery Address: Street address, city, state, and ZIP code for delivery orders.
• Billing Information: Payment card details or other financial data necessary to process transactions (processed securely through third-party payment processors).
• Date of Birth: Collected in limited circumstances to verify age where required by law or for promotional offers.
• Profile Information: Usernames, passwords (stored in encrypted form), dietary preferences, and food order history.

3.2 Order and Transaction Data

Each time you place an order with Wings Over, we collect detailed transaction data, including:

• Items ordered, quantities, and customization preferences
• Order timestamps and frequency
• Payment method type (though not full card numbers, which are handled by payment processors)
• Order value and applied discounts or promotional codes
• Delivery or pickup preferences and special instructions
• Order history and repeat customer data

3.3 Usage and Technical Data

When you visit wingsovercafe.click, we automatically collect certain technical information through cookies, log files, and similar technologies, including:

• IP Address: Your internet protocol address, which may indicate your general geographic location.
• Browser Type and Version: The web browser you use to access our site.
• Operating System: The operating system on your device.
• Device Type: Whether you are using a desktop, tablet, or mobile device.
• Pages Visited: The specific pages, menus, and sections of our website you view.
• Time Spent: How long you remain on individual pages and the overall site.
• Referring URL: The website or link that directed you to our site.
• Click Patterns: Which buttons, links, and menu items you interact with.
• Search Queries: Any search terms you enter on our website.

3.4 Device Information

We may collect information about the specific device you use to access our website or ordering platform, including:

• Device identifiers and unique hardware identifiers
• Mobile device advertising identifiers (where applicable and permitted)
• Screen resolution and display settings
• Network connection type (WiFi, cellular, etc.)
• Installed browser plugins and extensions (where technically accessible)

3.5 Location Data

With your explicit consent, we may collect precise or approximate location data to facilitate delivery services, show you nearby menu options, or confirm delivery zones. You may disable location sharing at any time through your device settings or browser permissions.

3.6 Communications Data

When you contact us via email, phone, web form, or any other method, we retain records of those communications, including the content of your messages, your contact details, and any follow-up correspondence. This data is used to respond to your inquiries and improve our customer service.

3.7 Marketing Preferences

If you opt in to receive promotional communications, we record your consent, the date and time of consent, the method through which you consented, and your ongoing marketing preferences. You may update or withdraw your marketing preferences at any time as described in Section 9 of this policy.

4. How We Use Your Information

Wings Over uses the personal information we collect for a variety of legitimate business purposes. We process your data based on legal grounds including contractual necessity, legitimate business interests, your explicit consent, and compliance with legal obligations.

4.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup services
• Managing your customer account
• Processing payments and issuing receipts or invoices
• Handling returns, refunds, or order disputes
• Communicating updates about your order status in real time

4.2 Customer Support and Communications

• Responding to your questions, complaints, or feedback
• Sending service-related notifications such as order confirmations and delivery updates
• Providing technical assistance with our website or ordering platform
• Notifying you of changes to our menu, pricing, policies, or services

4.3 Analytics and Business Improvement

• Analyzing website traffic patterns and user behavior to improve site design and functionality
• Understanding which menu items are most popular and optimizing our offerings accordingly
• Evaluating the effectiveness of our marketing campaigns
• Conducting internal research and development for new products or services
• Generating aggregate, anonymized statistical reports for business planning

4.4 Marketing and Promotional Activities

Where you have given us your consent, or where we have a legitimate interest and applicable law permits, we may use your information to:

• Send you promotional emails about special offers, new menu items, seasonal promotions, and loyalty rewards
• Display personalized advertisements on our website or third-party platforms
• Send SMS or push notifications about deals and offers (only where you have opted in)
• Invite you to participate in surveys, contests, or feedback programs
• Inform you about loyalty program benefits and accumulated rewards

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other applicable agreements
• Detecting, preventing, and investigating fraud, security breaches, or other illegal activity
• Protecting the rights, property, and safety of Wings Over, our customers, and the public

5. Sharing Your Information with Third Parties

Wings Over does not sell your personal information to third parties for their independent marketing purposes. However, we may share your data with carefully selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers who process data on our behalf to support our business operations. These providers are contractually obligated to use your data only as directed by us and to maintain appropriate security standards. Service providers may include:

• Payment Processors: Companies that securely handle credit card and electronic payment transactions.
• Delivery Partners: Third-party delivery services or logistics providers who fulfill your delivery orders.
• Cloud Hosting Providers: Companies that host our website infrastructure and databases.
• Email Marketing Platforms: Services that manage our email communication systems.
• Analytics Providers: Tools such as Google Analytics that help us understand website usage patterns.
• Customer Support Tools: Software platforms used to manage customer inquiries and support tickets.
• Loyalty Program Administrators: Partners who help manage our rewards and loyalty programs.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information when required to do so by law, or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or investigate potential violations
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your data in that context.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot reasonably be used to identify any individual with business partners, advertisers, or the general public for research, marketing, or analytical purposes. This type of data sharing does not constitute disclosure of personal information.

6. Cookies and Tracking Technologies

Our website at wingsovercafe.click uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Cookies are small text files placed on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including maintaining your session and shopping cart data.
• Performance Cookies: Used to collect anonymous information about how visitors use our site to help us improve user experience.
• Functional Cookies: Allow us to remember your preferences, such as language settings or saved delivery addresses.
• Marketing Cookies: Used to track your browsing behavior and deliver relevant advertisements across different websites.
• Analytics Cookies: Provided by third-party analytics tools to help us understand traffic patterns and user engagement.

6.2 Managing Cookies

You have the right to accept or decline non-essential cookies. You can manage your cookie preferences through our cookie consent tool available on our website, or through your browser settings. Please note that disabling certain cookies may impact the functionality of our website and your ability to place online orders.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

7. Data Security

Wings Over takes the security of your personal information extremely seriously. We implement a comprehensive range of technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) through our certified payment processing partners. Full payment card numbers are never stored on our servers.
• Password Hashing: User account passwords are stored using strong, one-way cryptographic hashing algorithms.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.

7.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff and contractors who handle personal data
• Data minimization practices to ensure we only collect what is necessary
• Incident response procedures in the event of a data breach

7.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notifications will be made without undue delay and will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected:

After the applicable retention period has expired, we will securely delete or anonymize your personal information. Where anonymization is not possible, we will ensure the data is securely archived and protected from further active processing.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. Wings Over is committed to honoring these rights in accordance with applicable law.

9.1 Rights Available to All Users

• Right to Know: You have the right to request information about what personal data we hold about you, why we hold it, and how we use it.
• Right to Access: You may request a copy of the personal information we hold about you in a portable, readable format.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as where we are required to retain data for tax or legal compliance purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your account preferences.

9.2 California Consumer Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know (Categories and Specific Pieces): The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information to third parties. Wings Over does not sell personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: Where applicable, the right to limit our use of sensitive personal information to necessary purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to verifiable requests within 45 days as required by law, with the possibility of a 45-day extension where reasonably necessary.

9.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Submit a request through the contact form available at wingsovercafe.click

We may need to verify your identity before processing your request to ensure we are disclosing or deleting the correct individual's data. This verification process may involve confirming information you have previously provided to us, such as your email address or account credentials.

10. Children's Privacy

Wings Over's website and online ordering services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not direct our services to children.

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable regulations, if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

Users between the ages of 13 and 17 must have parental or guardian permission to use our services and to provide any personal information through our website or ordering platform. By using our services, users in this age group represent that they have obtained such permission.

11. International Data Transfers

Wings Over is a food service business operating primarily within the United States. Our servers and primary data processing operations are located within the United States. However, some of our third-party service providers, including cloud hosting, analytics, and email marketing partners, may process data in other jurisdictions.

Where your data is transferred outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or equivalent protections
• Ensuring that recipient countries provide an adequate level of data protection
• Implementing additional technical and organizational security measures as appropriate

By using our website and services, you acknowledge that your data may be transferred to, processed in, and stored in the United States and other countries where our service providers operate. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as third-party delivery platforms or payment processors). These third-party sites and services have their own privacy policies, which are independent of ours. Wings Over is not responsible for the privacy practices, content, or data handling of any third-party websites or services.

We encourage you to review the privacy policies of any third-party sites or services you visit or use in connection with our business. Clicking on third-party links or interacting with embedded third-party services may result in those parties collecting data about you, which is governed by their respective privacy policies and not by this Privacy Policy.

13. Social Media and Online Reviews

Wings Over maintains official social media profiles on platforms such as Facebook, Instagram, and other social networks. When you interact with our social media pages, the relevant social media platform collects data about your interactions in accordance with their own privacy policies. Information you choose to share publicly on social media about Wings Over, including reviews, photos, and comments, may be viewed by the general public and may be shared or referenced by us in our marketing materials.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, please discontinue use of our services and contact us to request deletion of your personal data.

15. How to File a Complaint

If you believe that Wings Over has not complied with this Privacy Policy or your applicable privacy rights, we encourage you to contact us first so that we can address your concerns directly and promptly.

15.1 Internal Complaint Process

To file a privacy complaint with Wings Over:

1. Send a detailed description of your complaint to [email protected] with the subject line "Privacy Complaint."
2. Include your name, contact information, and a clear description of the nature of your complaint and the data involved.
3. We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days.
4. If we require additional time to investigate, we will notify you of the extended timeline and the reason for the delay.

15.2 Regulatory Complaint Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your data unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

16. Specific Provisions for Our Food Service Operations

As a food service business, Wings Over may collect certain additional categories of information in the context of our services:

16.1 Dietary and Allergy Information

When you provide us with information about dietary restrictions, food allergies, or health-related food preferences, this information is treated with the utmost sensitivity. We use this data solely to fulfill your order safely and accurately. Dietary and allergy information is not used for marketing purposes without your explicit consent and is never sold or shared with third parties except those directly involved in preparing or delivering your order.

16.2 Loyalty Programs and Rewards

If you participate in any Wings Over loyalty or rewards program, we collect data related to your participation, including points earned, rewards redeemed, and participation history. This data is used to administer the program and provide you with personalized offers where you have consented to receive them.

16.3 Online Reviews and Feedback

When you submit a review, rating, or feedback about our food or service through our website or third-party review platforms, that information may be publicly visible and may be used by Wings Over to improve our offerings. We may quote or reference your review in our marketing materials, but only with your prior consent where required by applicable law.

17. Governing Law

This Privacy Policy is governed by the laws of the United States, including applicable federal laws such as the FTC Act, CAN-SPAM Act, and COPPA, as well as applicable state privacy laws including, where relevant, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Any disputes arising under this Privacy Policy shall be subject to the jurisdiction of the courts of the United States.

18. Accessibility

We are committed to making this Privacy Policy accessible to all users. If you require this policy in an alternative format due to a disability or other accessibility need, please contact us at [email protected] and we will do our best to accommodate your request.

This Privacy Policy was last reviewed and updated on July 16, 2026. Wings Over reserves the right to amend this policy at any time in accordance with applicable laws and regulations.