Refund Policy

Last Updated: July 16, 2026

1. Introduction

Wings Over ("we," "us," or "our") operates the website wingsovercafe.click and provides food products and related services to our valued customers across the United States. We take pride in the quality of our food and services, and we want every customer experience to be outstanding.

This Refund Policy describes your rights and our obligations regarding refunds, returns, exchanges, and cancellations. By placing an order with Wings Over, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

We want to ensure every customer is satisfied with their experience. A refund may be issued under the following circumstances:

• Incorrect Order: You received items that do not match what was ordered (wrong items, missing items, or wrong quantities).
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise not meeting reasonable quality standards.
• Allergen Concerns: You received food containing an ingredient that was specifically excluded due to a documented allergy or dietary restriction noted at the time of ordering.
• Order Not Delivered: Your delivery order was confirmed but never arrived and no proof of delivery was provided.
• Significant Delay: Your order was delayed significantly beyond the estimated delivery or pickup time without prior notice, and the food quality was negatively impacted as a result.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.

To be eligible for a refund, you must meet the following requirements:

• You must have placed your order directly through wingsovercafe.click or our authorized ordering channels.
• Your refund request must be submitted within the timeframe specified in Section 3 of this policy.
• You must provide sufficient documentation or evidence to support your claim (photos, order confirmation, description of the issue).
• The issue must not be caused by factors outside our control, such as customer error in providing an incorrect delivery address.

3. Timeframes for Refund Requests

Timely reporting of issues is essential for us to properly investigate and resolve refund claims. The following timeframes apply:

Refund requests submitted after these deadlines may not be eligible for a full refund. We reserve the right to evaluate late submissions on a case-by-case basis, taking into account the nature and severity of the issue.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Consumed food items: Orders that have been substantially consumed are not eligible for a full refund unless a genuine quality or safety issue is documented and reported promptly.
• Customer preference changes: Refunds will not be issued for changes in personal taste preferences after an order has been prepared and delivered as specified.
• Promotional or discounted items: Items purchased using certain promotional codes or at a significant discount may have limited refund eligibility.
• Delivery fees: Delivery fees are non-refundable unless the order was never delivered or was delivered late due to our error.
• Service fees and convenience charges: Platform and convenience fees are non-refundable once the order has been accepted and processed.
• Gift cards and digital credits: Once purchased and activated, gift cards and store credits cannot be refunded for cash unless required by applicable state law.
• Custom or special orders: Orders customized at the customer's specific request may not be eligible for a refund if prepared as requested.
• Orders placed through third-party platforms: If your order was placed through a third-party delivery service (such as DoorDash, Uber Eats, or Grubhub), refund requests must be directed to that platform's support team, as their policies govern those transactions.

5. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Please note that submitting false or misleading refund claims may result in the suspension or termination of your account and may expose you to legal liability under applicable laws.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes to appear in your account varies depending on your payment method:

Please be aware that while we process refunds promptly on our end, your financial institution may take additional time to post the credit to your account. We recommend contacting your bank or card issuer if a refund does not appear within the stated timeframe after our confirmation.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued in the following circumstances:

• Only certain items in your order were incorrect, missing, or of poor quality, while the rest of the order was acceptable.
• The food quality issue was minor and did not affect the entire order.
• A significant portion of the order was consumed before the issue was reported.
• The order was delayed, but ultimately delivered in satisfactory condition.
• A promotional discount was applied, and the refund is calculated based on the amount actually paid.

The amount of a partial refund will be determined by our customer support team based on the nature and extent of the issue. We will communicate the proposed partial refund amount to you and provide reasoning for the decision.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges are generally not available. However, we offer the following alternatives:

• Replacement Orders: In cases where an incorrect item was delivered or a significant quality issue is verified, we may offer to send a replacement item or order at no additional charge, subject to availability and operational feasibility.
• Store Credit: In lieu of a cash refund or replacement, we may offer Wings Over store credit of equal or greater value, which can be applied to a future order.
• In-Store Resolution: For pick-up orders where the issue is identified at the time of pickup, our staff can address the issue immediately by preparing a correct or replacement item.

Exchange or replacement requests are subject to the same timeframes outlined in Section 3 and must be submitted through the same process described in Section 5.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Online and App Orders

• Within 5 minutes of placing the order: You may cancel for a full refund, provided the order has not yet been accepted and preparation has not begun.
• After 5 minutes or once preparation has begun: Cancellations are generally not accepted once food preparation has started. If a cancellation is approved under exceptional circumstances, a partial refund may be issued at our discretion.
• After the order is out for delivery: Cancellations cannot be accepted once the order is in transit with our delivery team.

9.2 Catering and Large Group Orders

• More than 48 hours before the scheduled pickup/delivery: Full refund issued.
• 24–48 hours before the scheduled time: 50% refund of the total order value.
• Less than 24 hours before the scheduled time: No refund will be issued, as ingredients and preparation will have already commenced.

9.3 How to Cancel

To cancel an order, please contact us immediately at [email protected] with your order number and cancellation request. Time is critical for cancellations, so please act quickly.

10. Dispute Resolution Process

If you are dissatisfied with our response to your refund or cancellation request, we encourage you to follow the steps below to resolve the matter:

10.1 Internal Escalation

If you feel your initial refund request was not handled appropriately, you may request escalation to a senior member of our customer support team by emailing [email protected] with the subject line "Refund Dispute – Escalation Request." Please include your original request reference number and a brief explanation of why you are dissatisfied with the outcome.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your credit card company or financial institution if you believe you have been charged incorrectly or unfairly. We encourage you to attempt to resolve the issue directly with us before initiating a chargeback, as chargebacks can be a lengthy process for all parties involved. However, we respect your rights under the Fair Credit Billing Act (FCBA) and applicable consumer protection regulations.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may also file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office for state-level consumer protection complaints
• Better Business Bureau (BBB): www.bbb.org

10.4 Governing Law

This Refund Policy is governed by the laws of the United States and the applicable state laws where Wings Over operates. Any disputes that cannot be resolved informally may be subject to binding arbitration or resolved through the appropriate court of competent jurisdiction, as outlined in our Terms of Service available at wingsovercafe.click.

11. Policy Modifications

Wings Over reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website at wingsovercafe.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information for Refund Requests

If you have any questions about this Refund Policy, wish to submit a refund request, or need assistance with an order, please contact our customer support team through any of the following channels:

Our customer support team is available to assist you and is dedicated to resolving all inquiries in a fair, timely, and professional manner. We aim to respond to all refund-related communications within 1–2 business days.

This Refund Policy was last reviewed and updated on July 16, 2026. Wings Over is committed to fair and transparent customer service practices in compliance with all applicable United States federal and state consumer protection laws.